# Site: stayatthetimber.com # URL: https://stayatthetimber.com # Generated: 2026-07-12 04:04:16 # Version: 1.1 # File Type: llms-full.txt # Total Pages: 14 --- ## FAQs URL: https://stayatthetimber.com/faqs/ # The Timber Our Frequently Asked Questions Booking your stay is a pleasure! On our website, simply choose your preferred dates and room type. With a few clicks, you will be on your way to experiencing our unique hotel. Need some help navigating the booking process? Our concierge team is here for you! Reach out by phone or chat through the concierge button on our website.We offer two cancellation policies: refundable & non-refundable. You choose this option during checkout. We highly recommend adding a refundable policy to safeguard your reservation against unforeseen circumstances. Please note: Our agents do not have the ability to modify or make exceptions to the non-refundable policy. To receive exclusive discounts and promotions throughout the year, sign up for our email list, which can be found in the footer of our website. For details on current packages, please contact us. Check-in is at 4pm EST and check-out is at 10am EST. If you’d like an early check-in or late check-out, please contact us. We are in the heart of Gatlinburg at 439 Winfield Heights, Gatlinburg, TN 37738. Yes, we have free parking. Yes, we have wheelchair accessible rooms, as well as a wheelchair friendly dining space. Yes, we offer a plated breakfast for guests. In addition, we have an on-site bar with bites. Relaxation is essential for a great getaway! While we do not offer spa services at the hotel, we would love to recommend some nearby spas that can help you unwind during your stay. To ensure a relaxing and allergen-free experience for all our guests, we are a pet-free property. This allows us to provide a luxurious and peaceful environment for everyone. Plan Details The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures. Gatlinburg is known for its stunning scenery and abundant wildlife. While black bears are a common sight in the area, it's important to take precautions to ensure your safety and the safety of the bears. Here are some tips to help you enjoy your stay in Gatlinburg without any unwanted encounters: • Never feed the bears. Feeding bears can make them aggressive and habituated to human food, which can lead to dangerous situations. • Store food and scented items properly. Keep all food, garbage, and scented items, such as toiletries and laundry detergent, in airtight containers. Store these items in your car or a secure location away from your cabin. • Clean up after yourself. Dispose of food scraps and trash in bear-resistant garbage cans. Avoid leaving food or drink remnants outside, even on picnic tables or grills. • Keep a distance. If you encounter a bear, maintain a safe distance and avoid approaching or cornering it. Back away slowly and calmly. • Never approach cubs. Mother bears are fiercely protective of their cubs. If you see cubs, do not approach them or their mother. • Use bear-resistant containers. Consider using bear-resistant containers for your food and trash to minimize the risk of bears accessing your belongings. By following these guidelines, you can help ensure a safe and enjoyable stay in Gatlinburg. Remember, bears are wild animals and should be treated with respect and caution. Stillhouse hours can be found here. #### Stay a while ## Discover Serenity Embark on an unforgettable journey into the heart of the Smokies at The Timber at Holly Branch, where each day greets you with breathtaking mountain views, luxurious comfort, and endless opportunities for adventure. Book your stay Contact us today --- ## Home URL: https://stayatthetimber.com/ # Enchanting Retreat Your Mountain Getaway Awaits Welcome to your serene escape in the heart of Gatlinburg: this luxurious boutique hotel combines rustic charm with modern comfort and luxurious amenities like our on-site restaurant, Stillhouse. ## Relax. Recharge. Explore. Nestled in the heart of the Smoky Mountains, this boutique hotel offers a picturesque escape into nature's serene beauty. Experience the perfect blend of rustic charm and modern luxury, where each room is upscale and cozy - walkable to downtown Gatlinburg. ## In the heart of Gatlinburg ### Nearby trolly stop 5 minute walk ### Start of hiking trail 1 minute walk ### Ober Gatlinburg 10 minutes by car ### Anakeesta 5 minutes by car ### SkyCenter 15 minute walk ### Gatlinburg Convention Center 5 minutes by car ### Ripley's Aquarium of the Smokies 5 minutes by car View more to do Get Directions #### Casual Dining ## Dine & Drink Gather around the full bar, illuminated by soft, warm lighting, where meals turn into memorable moments against the backdrop of stunning natural views. After a day of exploring, experience casual dining at The Timber at Holly Branch. Menus #### Stay a while ## Book A Room Inside this boutique hotel, each room offers a unique blend of serene mountain solitude and upscale modern comforts, nestled amidst the breathtaking scenery of the Smoky Mountains. ### Premium King Room $240 / Night Sleeps 4 Our spacious Premium King Rooms feature luxe fabrics and modern furnishings paired with whole log walls and brass details. Indulgent, oversized showers with rain shower heads make these elegant rooms a luxurious experience. View Premium King Room ### Premium Double Queen Room $250 / Night Sleeps 4 Our refined Premium Double Queen Rooms feature plush fabrics and furnishings paired with natural walls and modern details. A luxury, generously sized shower with rain showerheads makes this modern room a luxurious experience. View Queen Room --- ## Stillhouse Restaurant & Bar URL: https://stayatthetimber.com/food-bar/ #### Signature Restaurant ## Stillhouse Stillhouse offers casual dining, including breakfast, dinner and a full bar, on-site at The Timber at Holly Branch. # Signature Restaurant Stillhouse #### Gatlinburg Casual Dining ## Breakfast & Dinner Menu More than your average getaway, our on-site restaurant, Stillhouse, offers delicious bar bites, and a variety of breakfast options. Food Menu #### Gatlinburg Casual Dining ## Breakfast & Dinner Menu More than your average getaway, our on-site restaurant, Stillhouse, offers delicious bar bites, and a variety of breakfast options. Food Menu #### Gatlinburg Happy Hour ## Local Spirits & Delicious Cocktails Featuring specialty cocktails, beers, and more, our on-site restaurant, Stillhouse, offers a full bar. Ask our bartender for recommendations! Drink Menu #### Quick Bites ## Stillhouse Hours Limited seating. Parties of 6 or more must call ahead. ### Breakfast Hours • Sunday 8:00am – 10:00am • Monday 8:00am – 10:00am • Tuesday 8:00am – 10:00am • Wednesday 8:00am – 10:00am • Thursday 8:00am – 10:00am • Friday 8:00am – 10:00am • Saturday 8:00am – 10:00am ### Lounge Hours • Sunday CLOSED • Monday Closed • Tuesday 4pm – 9pm • Wednesday 4pm – 9pm • Thursday 4pm – 9pm • Friday 4pm – 9pm • Saturday 4pm – 9pmm #### Map & Directions ## Find Your Way to Stillhouse at The Timber Stillhouse at The Timber 439 Winfield Heights Rd Gatlinburg, TN 37738 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 JTNDaDQlMjBjbGFzcyUzRCUyMnN1YnRpdGxlJTIyJTIwbWFya3VwbW9kZS1rZXklM0QlMjJ0c2ptbXFqYnolMjIlM0VGcm9tJTIwT3VyJTIwR3Vlc3RzJTNDJTJGaDQlM0UlMEElM0NoMiUyMGNsYXNzJTNEJTIydGl0bGUlMjIlMjBtYXJrdXBtb2RlLWtleSUzRCUyMjlyOXZvNng5eCUyMiUzRVdoeSUyMEd1ZXN0cyUyMExvdmUlMjBTdGlsbGhvdXNlJTNDJTJGaDIlM0UlMEE= --- ## Rooms & Suites URL: https://stayatthetimber.com/rooms-suites/ # Gatlinburg's Boutique Hotel Explore Upscale Rooms and Suites ## Our Rooms ## Our Suites ## What to expect ### Checking in and out #### Self check-in Check yourself in with the smartlock. #### Check-in 4pm #### Check-out 10am ### House Rules #### 4 guests maximum #### No pets #### No parties or events #### No smoking #### Quiet hours 11pm to 8am ### Safety Information #### No carbon monoxide alarm #### Smoke alarms installed #### Fire extinguisher #### First aid kit --- ## Privacy Policy URL: https://stayatthetimber.com/privacy-policy/ # Privacy Policy Last Updated: January 14, 2026 This Privacy Notice for The Timber at Holly Branch ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you: • Visit our website at https://stayatthetimber.com or any website of ours that links to this Privacy Notice • Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For questions, contact us at joseph@ayresvacationrentals.com . ## Summary of Key Points This summary provides key points from our Privacy Notice. For details, click the link following each key point or use our table of contents below to find the section you are looking for. • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us. • Do we process any sensitive personal information? We do not process sensitive personal information, such as racial or ethnic origins, sexual orientation, or religious beliefs. • Do we collect any information from third parties? We do not collect any information from third parties. • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. Learn more about how we process your information. • In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information. • How do we keep your information safe? We use organizational and technical measures to protect your personal information. However, no electronic transmission or storage technology is 100% secure, so we cannot guarantee against unauthorized access. Learn more about how we keep your information safe. • What are your rights? Depending on your location, you may have rights regarding your personal information. Learn more about your privacy rights. • How do you exercise your rights? The easiest way to exercise your rights is by visiting https://stayatthetimber.com/concierge or by contacting us. We will consider and act upon requests in accordance with applicable laws. • Want to learn more about what we do with information we collect? Review the Privacy Notice in full. ## Table of Contents 1. 1. What Information Do We Collect? 2. 2. How Do We Process Your Information? 3. 3. What Legal Bases Do We Rely On to Process Your Personal Information? 4. 4. When and With Whom Do We Share Your Personal Information? 5. 5. Do We Use Cookies and Other Tracking Technologies? 6. 6. How Long Do We Keep Your Information? 7. 7. How Do We Keep Your Information Safe? 8. 8. Do We Collect Information from Minors? 9. 9. What Are Your Privacy Rights? 10. 10. Controls for Do-Not-Track Features 11. 11. Do United States Residents Have Specific Privacy Rights? 12. 12. Do We Make Updates to This Notice? 13. 13. How Can You Contact Us About This Notice? 14. 14. How Can You Review, Update, or Delete the Data We Collect from You? ## 1. What Information Do We Collect? ### Personal Information You Disclose to Us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us. Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, and may include: • Names • Phone numbers • Email addresses • Mailing addresses • Job titles • Contact preferences • Billing addresses Sensitive Information. We do not process sensitive information. All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to such information. ### Information Automatically Collected In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage information, such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location. This information is needed for security and internal analytics. Like many businesses, we collect information through cookies and similar technologies. Log and Usage Data. This includes IP address, device information, browser type, and usage data such as pages viewed, searches, and other actions. Device Data. This includes information about your device such as IP address, device ID, browser type, and operating system. Location Data. We collect data about your device’s location. You can opt out by disabling your device’s Location settings. ### Google API Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. ## 2. How Do We Process Your Information? In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with the law. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: • To deliver and facilitate delivery of services. We may process your information to provide you with the requested service. • To respond to user inquiries and support requests. We may process your information to respond to your inquiries and resolve potential issues. • To send administrative information. We may process your information to send details about our products, terms, and policies. • To fulfill and manage orders. We may process your information to handle orders, payments, and returns made through the Services. • To enable user-to-user communications. We may process your information to facilitate communication between users. • To request feedback. We may process your information to gather feedback and improve our Services. • To send marketing and promotional communications. We may process your personal information for marketing purposes, in line with your preferences. You can opt out of marketing emails at any time. • To protect our Services. We may process your information to keep our Services safe and secure, including fraud monitoring and prevention. • To identify usage trends. We may analyze how our Services are used to improve them. • To determine the effectiveness of our marketing campaigns. We may process your information to understand and improve the relevance of our promotional campaigns. • To save or protect an individual’s vital interest. We may process information to prevent harm to an individual. ## 3. What Legal Bases Do We Rely on to Process Your Information? In Short: We process your personal information only when necessary and with a valid legal basis, such as your consent, compliance with laws, fulfilling contractual obligations, protecting rights, or for legitimate business interests. ### If You Are Located in the EU or UK, This Section Applies to You The GDPR and UK GDPR require us to explain the legal bases for processing your personal information. We may rely on: • Consent. We may process your information if you have given us permission for a specific purpose. You can withdraw your consent at any time. • Performance of a Contract. We may process your information to fulfill our contractual obligations or at your request prior to entering into a contract. • Legitimate Interests. We may process information to achieve our legitimate business interests without overriding your rights, such as sending special offers, analyzing Service usage, and supporting marketing. • Legal Obligations. We may process information to comply with legal obligations, such as cooperating with law enforcement or as evidence in litigation. • Vital Interests. We may process information to protect your vital interests or those of a third party. ### If You Are Located in Canada, This Section Applies to You We may process your information with express or implied consent. You can withdraw your consent at any time. In some cases, we may process your information without consent, including: • If collection is in the interests of an individual and consent cannot be obtained in a timely way. • For fraud detection and prevention, or for business transactions if certain conditions are met. • If disclosure is required by a court order or subpoena, or if produced in the course of employment or business. • If it is for journalistic, artistic, or literary purposes, or if publicly available as specified by regulations. ## 4. When and With Whom Do We Share Your Personal Information? In Short: We may share information in specific situations described below or with certain categories of third parties. Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf. We have contracts in place with these third parties to safeguard your personal information, ensuring they only process your data per our instructions and do not share it with other organizations. Mobile Opt-In Data: If you provide a mobile telephone number and opt in to receive text messages from WRP, your mobile opt-in data, consent information, and mobile number will not be shared with third parties. Categories of third parties we may share personal information with include: • Ad Networks • Cloud Computing Services • Data Analytics Services • Data Storage Service Providers • Performance Monitoring Tools • Retargeting Platforms • Sales & Marketing Tools • Social Networks • Testing Tools • Website Hosting Service Providers • Communication & Collaboration Tools Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs, such as Google Maps API and Places API, to estimate your location for improved service accuracy. You may revoke consent at any time by contacting us. For more on Google’s privacy practices, visit the Google Privacy & Terms page. ## 5. Do We Use Cookies and Other Tracking Technologies? In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Services. These technologies help maintain security, prevent crashes, save preferences, and support basic site functions. We also allow third parties to use online tracking technologies on our Services for analytics and advertising purposes, including managing and displaying advertisements, tailoring ads to your interests, or sending abandoned shopping cart reminders. To opt out of tracking, refer to section "Do United States Residents Have Specific Privacy Rights?" Specific information on cookie usage and how to opt out is available in our Cookie Notice. ### Google Analytics We may share your information with Google Analytics to track and analyze usage of our Services. To opt out, visit Google Analytics opt-out or adjust Ads Settings for mobile apps. Additional opt-out options include Network Advertising Initiative and NAI Mobile Choice. ## 6. How Long Do We Keep Your Information? In Short: We keep your information as long as necessary to fulfill the purposes outlined in this Privacy Notice unless required otherwise by law. We will retain your personal information only as long as it is needed for the purposes set out in this Privacy Notice, unless a longer retention period is required by law, such as for tax or legal obligations. Once we no longer need your information for legitimate business purposes, we will delete or anonymize it. If deletion is not possible, for instance, if stored in backup archives, we will securely store and isolate it until deletion is feasible. ## 7. How Do We Keep Your Information Safe? In Short: We protect your personal information through organizational and technical security measures. We have implemented reasonable security measures designed to safeguard any personal information we process. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee that hackers or other unauthorized third parties will not bypass these measures and improperly access your information. Transmission of personal information to and from our Services is at your own risk, and we recommend accessing our Services in a secure environment. ## 8. Do We Collect Information From Minors? In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not intentionally collect, solicit data from, or market to children under 18. By using the Services, you confirm you are at least 18, or that you are the parent or guardian of a minor using the Services. If we learn we have collected data from children under 18, we will delete such information. If you are aware of any data we may have from children under 18, please contact us at joseph@ayresvacationrentals.com . ## 9. What Are Your Privacy Rights? In Short: Depending on your residence, you may have rights that allow greater control over your personal information. If you are in certain regions, such as the EEA, UK, Switzerland, or Canada, you may have rights under data protection laws to request access to your personal information, request rectification, restrict processing, or object to processing. To exercise these rights, please contact us using the details in the section "How Can You Contact Us About This Notice?" below. We will act on any request in accordance with applicable data protection laws. If you believe we are unlawfully processing your personal information, you may file a complaint with your Member State data protection authority in the EEA, or the UK data protection authority. In Switzerland, you may contact the Federal Data Protection and Information Commissioner. Withdrawing Your Consent: If we rely on your consent to process your data, you may withdraw it at any time by contacting us using the details in "How Can You Contact Us About This Notice?" below. Opting Out of Marketing: You can unsubscribe from marketing communications by clicking the unsubscribe link in our emails or contacting us using the details in "How Can You Contact Us About This Notice?" below. Note that we may still communicate with you for service-related messages or non-marketing purposes. Cookies and Similar Technologies: Most browsers accept cookies by default. You may adjust your browser settings to reject cookies. However, doing so may impact some features of our Services. ## 10. Controls for Do-Not-Track Features Most browsers and mobile operating systems have a Do-Not-Track (DNT) feature to signal your privacy preference to avoid online tracking. There is no established standard for recognizing DNT signals, so we do not respond to them. If a DNT standard becomes available, we will update this Privacy Notice accordingly. California law requires us to disclose how we respond to DNT signals. As there is no industry standard, we do not respond to DNT signals at this time. ## 11. Do United States Residents Have Specific Privacy Rights? In Short: If you are a resident of specific US states, you may have the right to access, correct, delete, or request other actions on your personal information. More information on your rights is provided below. ### Categories of Personal Information We Collect In the past 12 months, we have collected the following categories of personal information: Category Examples Collected A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name YES B. Personal information as defined in the California Customer Records statute Name, contact information, education, employment, employment history, and financial information YES C. Protected classification characteristics under state or federal law Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data YES D. Commercial information Transaction information, purchase history, financial details, and payment information YES E. Biometric information Fingerprints and voiceprints NO F. Internet or other similar network activity Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements YES G. Geolocation data Device location YES H. Audio, electronic, sensory, or similar information Images and audio, video, or call recordings created in connection with our business activities NO I. Professional or employment-related information Business contact details in order to provide services at a business level, job title, work history, and professional qualifications if you apply for a job with us YES J. Education Information Student records and directory information YES K. Inferences drawn from collected personal information Inferences drawn from any collected information to create a profile or summary, e.g., preferences and characteristics YES L. Sensitive personal information N/A NO We may also collect other personal information outside of these categories when you interact with us in person, online, or by phone or mail in the context of: • Receiving help through our customer support channels • Participation in customer surveys or contests • Facilitation in the delivery of our Services and responding to your inquiries We will use and retain the collected personal information as needed to provide the Services or for the following categories: • Category A: As long as the user has an account with us • Category B: As long as the user has an account with us • Category C: As long as the user has an account with us • Category D: As long as the user has an account with us • Category F: As long as the user has an account with us • Category G: As long as the user has an account with us • Category I: As long as the user has an account with us • Category J: As long as the user has an account with us • Category K: As long as the user has an account with us ### Sources of Personal Information Learn more about the sources of personal information we collect in WHAT INFORMATION DO WE COLLECT? ### How We Use and Share Personal Information Learn more about how we use your personal information in the section, HOW DO WE PROCESS YOUR INFORMATION? We collect and share your personal information through: • Targeting cookies/Marketing cookies • Social media cookies • Beacons/Pixels/Tags ### Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered "selling" of your personal information. We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: • Category A. Identifiers • Category C. Characteristics of protected classifications under state or federal law • Category D. Commercial information • Category F. Internet or other electronic network activity information • Category G. Geolocation data • Category I. Professional or employment-related information • Category J. Education information The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? ### Your Rights You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include: • Right to know whether or not we are processing your personal data • Right to access your personal data • Right to correct inaccuracies in your personal data • Right to request the deletion of your personal data • Right to obtain a copy of the personal data you previously shared with us • Right to non-discrimination for exercising your rights • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects Depending upon the state where you live, you may also have the following rights: • Right to access the categories of personal data being processed, as permitted by applicable law, including Minnesota’s privacy law • Right to obtain a list of the categories of third parties to which we have disclosed personal data, as permitted by applicable law, including California's and Delaware's privacy law • Right to obtain a list of specific third parties to which we have disclosed personal data, as permitted by applicable law, including Minnesota's and Oregon's privacy law • Right to review, understand, question, and correct how personal data has been profiled, as permitted by applicable law, including Minnesota’s privacy law • Right to limit use and disclosure of sensitive personal data, as permitted by applicable law, including California’s privacy law • Right to opt out of the collection of sensitive data and personal data collected through voice or facial recognition features, as permitted by applicable law, including Florida’s privacy law ### How to Exercise Your Rights To exercise these rights, you can contact us by visiting https://stayatthetimber.com/concierge or by referring to the contact details at the bottom of this document. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof of valid authorization to act on your behalf in accordance with applicable laws. ### Request Verification Upon receiving your request, we will need to verify your identity. We will only use personal information provided in your request to verify your identity or authority. If we cannot verify your identity from the information already maintained by us, we may request additional information for verification, security, or fraud-prevention purposes. If you submit the request through an authorized agent, we may need additional information to verify your identity, and the agent must provide a written, signed permission from you to submit such a request. ### Appeals Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at joseph@ayresvacationrentals.com . We will provide a written explanation of our decision. If your appeal is denied, you may submit a complaint to your state attorney general. ### California "Shine The Light" Law California residents may request, once a year, information about categories of personal information we disclosed to third parties for direct marketing and the names and addresses of all third parties with whom we shared personal information in the preceding year. To make such a request, submit it in writing using the contact details provided in the HOW CAN YOU CONTACT US ABOUT THIS NOTICE? section. ## 12. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to comply with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice of changes or by direct notification. We encourage frequent review of this Privacy Notice to stay informed of how we protect your information. ## 13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments, email us at joseph@ayresvacationrentals.com or contact us by post at: The Timber at Holly Branch 475 Norton Creek Rd Gatlinburg, TN 37738 ## 14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? You may have the right to request access to, correct inaccuracies, or delete your personal information under applicable laws. To request a review, update, or deletion of your personal information, please visit: https://stayatthetimber.com/concierge . --- ## Things To Do URL: https://stayatthetimber.com/things-to-do/ # The Timber In the Heart of the Smoky Mountains ## Entertainment #### Anakeesta #### Ober #### Gatlinburg Space Needle #### Gatlinburg SkyPark #### Moonshine Mountain Coaster #### Gatlin's Mini Golf ## Grub #### Bubba Gump Shrimp Company #### Calhoun's #### The Park Grill #### Peddler #### Chesapeake #### Loco Burro Free Mex ## Nature #### Gatlinburg Trail Hub #### Mynatt Park #### Twin Peaks Trail Trailhead #### Grassy Branch Trail #### Baskins Creek Falls --- ## Plan Your Trip URL: https://stayatthetimber.com/plan-your-trip/ # The Timber Craft Your Ultimate Getaway Today With a variety of rooms and suites to choose from, you're able to customize your getaway to fit your needs. Allow us to assist you in the booking process by calling or chatting with us through the concierge button in the header. Click here to book now! Because we're located in the heart of Gatlinburg, we're easy to find. You can find us off the beaten path less than a mile away from Ober Gatlinburg's Aerial Tramway entrance. Click here to get directions! We're in the ideal location for those looking to explore downtown Gatlinburg. Because we're within walkable distance to many attractions, restaurants, and a trolley stop, there's no need to stress about parking or related fees. Click here to see things to do! We not only offer serene rooms and suites, but have dining options on-site. Stillhouse includes breakfast and a bar & grill.Get to know us and what makes our property unique by viewing our frequently asked questions. Click here view our FAQs! --- ## Food Menu URL: https://stayatthetimber.com/food-menu/ #### Signature Restaurant ## Stillhouse Stillhouse offers casual dining, including breakfast, dinner and a full bar, on-site at The Timber at Holly Branch. Food Spirits Cocktails Beer Wine Hard Sodas ## Breakfast & Dinner Southern Tapas A fun twist on southern small bites! We recommend 2 per guest. Corn Muffins $7 With honey butter Chicken & Waffles $17 Crispy chicken tenders, bourbon-aged maple syrup Fried Green Tomatoes $9 Pepper aioli Shrimp & Grits $15 Tempura breaded shrimp, Cajun compound butter, cheddar cheese Smoked Andouille Sausage Bites $11 Creole mustard Biscuit & Country Ham $11 With pepper jelly Sweet Potato Skillet $8 Roasted with brown sugar & butter Sides 2 Chicken Tenders $8 Grits $6 Waffle $6 ## Local Spirits Bourbon Basil Hayden $22 Larceny $9 Maker's Mark $10 Noble Oak $12 Uncle Nearest 1856 $12 Whistle Pig Piggyback 6 yr $12 Woodford Reserve $12 Whiskies Buffalo Trace White Mash $10 Crown Royal $11 George Dickel $11 Jack Daniels 7 $10 Jack Daniels Honey $10 Jameson $12 Sexton's $13 Traveler's $10 Scotch Balvenie 14 yr $30 Chivas $14 Dewar's White $9 Glenlivet 12 $14 Johnny Walker Black $14 Rum Bacardi Anejo $11 Bacardi Silver $10 Captain Morgan Spiced $10 Goslings Black $11 Malibu Coconut $10 Vodka Grey Goose $12 Ketel One $11 Tito's $10 Tequila & Mezcal Casa Noble Anejo $18 Casamigos Blanco $11 Cincoro Blanco $19 Creyente Mezcal $10 Don Julio Repo $12 Don Julio 1942 $45 Jose Cuervo Blanco $10 Patron Silver $12 Siete Leguas Repo $19 Tanteo Jalapeno $15 Gin Bombay Sapphire $11 Hayman's Sloe Gin $10 Hendrick's $12 Jackson Ave $11 Post Modern (up)Root $10 Cognac Courvoisier $14 Hennessy $12 ## Cocktails Simmer Down Now $13 Blanco tequila · sloe gin · fresh sour mix · lavender simple syrup Pretty as a Peach $13 Bourbon · peach simple · fresh basil · peach bitters · sour mix A Little Pick Me Up $12 Blanco tequila · desert pear simple syrup · ruby red grapefruit juice · sugar rim Plum Delightful $15 Post Modern (up)Root · Hayman's Sloe Gin · plum bitters · fresh berries · pomegranate juice · agave · lemon · champagne Spice of Life $15 Jalapeño-infused tequila · golden falernum liqueur · fresh muddled limes · agave nectar · molasses bitters King Me $15 King's Bourbon old fashioned · fresh strawberries · rhubarb bitters · brown sugar simple syrup Ray-O-Sunshine $14 Vodka · Limoncello · Maraschino Liqueur · lemon juice · agave Rummabout $12 Rum · pineapple · mint · limes · chipotle agave ## Beer $6.50 per bottle Bud / Bud Light Michelob Ultra Corona Extra $8 per bottle Heineken Modelo Especial $8.50 Craft & Local Wiseacre Gotta Get Up to Get Down Wicked Weed Strawberry Sour Gypsy Cider Queen of Swords Urban Hiker Tennessee Lager Wicked Weed Pernicious IPA GBC Don't Feed the Bears Schultz Brau Hefeweizen Schultz Brau Pilsner Black Horse IPA GBC Gatty Light ## Wine Prices listed as glass / bottle Red Angeline Pinot Noir $12 / $42 Cigar Box Malbec $12 / $42 Santa Rita 120 Cabernet $7 / $28 Santa Rita 120 Pinot Noir $7 / $28 Storypoint Cabernet $11 / $38 Rosé & Sparkling Belleruche Rosé $12 / $40 Mionetto Prosecco 187ml $13 Veuve Clicquot $145 Wycliff Brut $7 / $25 Wycliff Rosé $7 / $25 White Lumina Pinot Grigio $10 / $34 Morning Fog Chardonnay $11 / $38 Santa Rita 120 Chardonnay $7 / $28 SR 120 Sauvignon Blanc $7 / $28 Winking Owl Moscato $5 / $20 Brunch Specials ($5) Mimosa Poinsettia Paloma Bloody Mary ## Hard Sodas & Non-Carbonated Bravazzi Hard Soda $7.50 Mango Lime · Blood Orange · Peach with Lemon · Limo Natta Mom Water $8.50 Kathy · Susan · Mary · Nancy Dad Water $8.50 Steve · Gary · Tom · Rodney Water Bucket (5 Mom/Dad Waters) $35 #### Quick Bites ## Stillhouse Hours Limited seating. Parties of 6 or more must call ahead. ### Breakfast Hours • Sunday 8:00am – 11:00am • Monday 8:00am – 11:00am • Tuesday CLOSED • Wednesday CLOSED • Thursday 8:00am – 11:00am • Friday 8:00am – 11:00am • Saturday 8:00am – 11:00am ### Lunch & Happy Hour • Sunday 2pm – 5pm • Monday Closed • Tuesday Closed • Wednesday Closed • Thursday 2pm – 5pm • Friday 1pm – 5pm • Saturday 1pm – 5pm ### Dinner Hours • Sunday 2pm – 9pm • Monday Closed • Tuesday Closed • Wednesday Closed • Thursday 2pm – 9pm • Friday 1pm – 10pm • Saturday 1pm – 10pm #### Map & Directions ## Find Your Way to Stillhouse at The Timber Stillhouse at The Timber 439 Winfield Heights Rd Gatlinburg, TN 37738 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 JTNDaDQlMjBjbGFzcyUzRCUyMnN1YnRpdGxlJTIyJTIwbWFya3VwbW9kZS1rZXklM0QlMjJ0c2ptbXFqYnolMjIlM0VGcm9tJTIwT3VyJTIwR3Vlc3RzJTNDJTJGaDQlM0UlMEElM0NoMiUyMGNsYXNzJTNEJTIydGl0bGUlMjIlMjBtYXJrdXBtb2RlLWtleSUzRCUyMjlyOXZvNng5eCUyMiUzRVdoeSUyMEd1ZXN0cyUyMExvdmUlMjBTdGlsbGhvdXNlJTNDJTJGaDIlM0UlMEE= --- ## Contact Us URL: https://stayatthetimber.com/concierge/ # Concierge Contact Us #### Powered by Xplorie ## Free Tickets Forget the hassle of booking tickets and searching for deals. With your reservation, you'll receive access to up to $745 in daily value through Xplorie's curated selection of free and discounted activities. Explore the city at your own pace, knowing you're getting the best value, effortlessly. #### Take advantage ## How It Works Your hotel reservation unlocks access to Xplorie. Look for an email with your personal booking link, where you can select and reserve your complimentary or discounted local experiences. --- ## Our Story URL: https://stayatthetimber.com/our-story/ # The Timber Embrace Appalachian Hospitality ## Relax. Recharge. Explore. Nestled amidst the rolling hills and lush forests of Gatlinburg, Tennessee, The Timber at Holly Branch offers a secluded paradise for visitors seeking both adventure and serenity. Our mountain hideaways are thoughtfully positioned to maximize privacy while being conveniently located near downtown Gatlinburg. Experience the perfect blend of rustic charm and modern comforts with whole log suites & rooms featuring Italian tile showers, sophisticated coffee stations, and unmatched firepits . Enjoy our exclusive bar with an appointed fireplace in the lodge and delightful bar bites. With our onsite innkeeper ready to assist, indulge in Appalachian hospitality at its finest. The crisp mountain air and soothing sounds of nature await you at The Timber. The Timber at Holly Branch's proximity to the Great Smoky Mountains National Park opens up a world of outdoor activities, from hiking on scenic trails and wildlife watching to fishing in pristine streams and picnicking in secluded spots surrounded by nature's splendor. The suites & rooms serve not just as a place to stay, but as a gateway to experiencing the full beauty and adventure that Gatlinburg has to offer. Whether it's a family vacation, a romantic getaway, or a solo retreat, the mountain cabin room rentals in The Timber cater to all, providing a unique blend of solitude, natural beauty, and easy access to the rich cultural and recreational activities in the area. Guests leave with cherished memories, having experienced the warmth and welcoming spirit of Gatlinburg, the heart of the Smoky Mountains. --- ## Free Activities URL: https://stayatthetimber.com/free-activities/ # The Timber Free Activities with Your Stay #### Powered by Xplorie ## Free Tickets Forget the hassle of booking tickets and searching for deals. With your reservation, you'll receive access to up to $745 in daily value through Xplorie's curated selection of free and discounted activities. Explore the city at your own pace, knowing you're getting the best value, effortlessly. #### Take advantage ## How It Works Your hotel reservation unlocks access to Xplorie. Look for an email with your personal booking link, where you can select and reserve your complimentary or discounted local experiences. --- ## Groups URL: https://stayatthetimber.com/groups/ # In the heart of Gatlinburg Group Bookings and Full Hotel Buyouts When you book a group of rooms at The Timber at Holly Branch, you're choosing peace and ease. Designed for those who seek a quiet sanctuary just outside downtown Gatlinburg, our group bookings allow you to rest in a quiet mountain retreat while being within walking distance of attractions, shopping, and restaurants - including our onsite restaurant, Stillhouse. Whether you're hosting a family reunion or couples' trip, our team ensures your cluster of rooms create a cozy and easy stay among the Smoky Mountains. Inquire ## Exclusive Property Buyout • Curated Value: Enjoy a preferred 15% reduction on the accommodation fare with a full buyout. • Onsite Venue: Transform our signature restaurant, Stillhouse, into your private event space. Plus, reserve our bar services and gain access to our preferred vendors for outside catering. (Groups of 8 or more must use outside catering.) • Total Seclusion: Relish in absolute privacy across the hotel grounds, firepits, and restaurant space - ensuring your stay is exclusive to your guests. ### Up to 40 Guests ### Walk to Downtown Gatlinburg ### Free Parking for Guests #### Full Buyout ## A Private Retreat for Your Group ### Weekend Wedding Accommodations When your wedding is nearby, make The Timber at Holly Branch your home base for the celebration. From late-night toasts to slow mornings before the ceremony, our accommodations turn a five-hour event into a three-day memory. With enough room for your bridal party or immediate family, everyone stays together — without anyone having to drive home. ### Corporate Retreats Invest in your most valuable asset: your people. A retreat at The Timber at Holly Branch is more than a change of scenery; it’s an opportunity to rebuild rapport and strengthen company culture. Whether it’s brainstorming by the fire or team-building in the fresh air, our boutique hotel fosters organic connection. Give your team the space to recharge, reconnect, and return to the office inspired. ### Friends & Family Getaways Some groups are family by blood. Others just got there over time. Either way, The Timber at Holly Branch is the perfect place to gather the people who matter most. A full buyout gives your group total privacy and the freedom to do exactly what you want — together. No hotel lobbies, no shared walls with strangers — just your people, the mountains, and however many days you can steal away. ### Military & Veteran Reunions Some bonds don't need much — just the right place to reconnect. The Timber at Holly Branch offers the privacy and space for your unit, platoon, or veteran group to gather, unwind, and pick up right where you left off. With a full property buyout, you've got the whole place to yourselves — no strangers, no interruptions, just your people in the mountains. ### Special Interest Groups & Clubs Car clubs, motorcycle crews, faith communities, hobby groups — if you've got a passion that brings people together, The Timber is the perfect home base. The winding roads of the Smokies are right outside our door, and when the day's adventure is done, the whole property is yours to enjoy. Whatever your group is into, we're into hosting you. ### Class Reunions Pick up where you left off — just with better scenery. A full buyout at The Timber means your whole crew gets the run of the property, with plenty of space to gather, catch up, and make a few new memories alongside the old ones. No hotel lobbies, no shared walls with strangers — just your class, your way, in the Smokies. ## Why Choose The Timber for Your Group? At The Timber at Holly Branch, you can socialize and unwind at your own pace. Explore Gatlinburg's attractions by day, then retreat to the comfort of your private rooms for a restful night's sleep. Connect and recharge in a place where adventure and relaxation come together seamlessly. Contact our dedicated group booking team for personalized assistance and inquiries. • Unmatched Accommodations: Cozy beds, community fire pits, and an on-site restaurant make our boutique hotel the perfect getaway for you and your family • Immerse in Nature: Enjoy breathtaking views, hiking trails, and opportunities for outdoor adventure. • Ideal Locations: Walk downtown and enjoy local restaurants, fan-favorite attractions, and more! ## Inquire Here After the form is submitted, our concierge team will be in contact to assist you. --- ## Terms & Conditions URL: https://stayatthetimber.com/terms/ # Terms of Service • Effective Date: July 1st, 2024 • Updated Date: June 25, 2024 ALL GUESTS MAKING BOOKINGS ARE REQUIRED TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT. THIS IS A LEGAL DOCUMENT AND MAY AFFECT YOUR LEGAL RIGHTS AND REMEDIES. PLEASE READ IT CAREFULLY. BY ACCESSING AND CONTINUING TO USE THE SITE, YOU AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS. PLEASE DO NOT USE THE SITE IF YOU DO NOT AGREE TO EACH AND EVERY ONE OF THESE TERMS AND CONDITIONS. Thank you for choosing The Timber at Holly Branch for your stay. Please read the following terms of service (“Terms”, “Agreement”) carefully, as these Terms govern your relationship with us, any Reservation you may book with us, our cancellation policies, fees associated with any violation of our rules, and other terms governing your stay at one of our Accommodations. WindRiver Properties LLC d/b/a Ayres Vacation Rentals (hereafter “WRP”, “WindRiver”, “we” , “us” , “our”), a Tennessee limited liability company, provides limited licensed access to certain accommodations including vacation rentals, long-term rentals, medium-term rentals, and short-term rentals, as well as associated value-added services provided by WRP, whether directly or indirectly, in connection therewith (collectively, “Services”). WRP’s Services may be booked through WRP’s websites, https://www.windriverliving.com/, https://windriver.guestybookings.com/, and https://nortoncreekrentals.guestybookings.com/, https://www.treehouse-grove.com, https://treehousegrove.guestybookings.com, https://stayatthetimber.com/, including directories, subdirectories, subdomains, mobile or app versions, linked pages, application programming interfaces, and any other websites and access points through which WRP makes its Services available (collectively the “Website” or “Site”). WRP’s Services may also be made available, in whole or in part, over the phone or in the above-referenced accommodations themselves. Reference to the Services includes the use of the Site. If you do not agree to these Terms, you agree that you have no right to use the Site or Services and agree to immediately cease all use of the same. By using this Website, by confirming a booking at one of our properties, by checking the “I agree” box on the checkout webpage for any WRP listing, or by clicking the “Book Now” button on the checkout page for any WRP listing, you accept and agree to these terms and conditions. If you disagree with these Terms or any part hereof, you must immediately cease and desist use of the Website. If you do not agree with these Terms or any part hereof, do not confirm a reservation with us, do not check the “I agree” box on the checkout page for any WRP listing, and do not click the “Book Now” button on the checkout page for any WRP listing. This website uses cookies. By using this website and agreeing to these Terms, you consent to our use of cookies in accordance with the terms of WRP’s Privacy Policy.By using any of the Services, you agree to comply with, and be legally bound by, these Terms. These Terms govern your access to and use of the Services (as further defined below) and constitute a binding legal agreement between you and WRP. Any access to, or use of, the Services by anyone under the age of eighteen (18) is expressly prohibited.Please read these Terms and WRP’s Privacy Policy carefully. WRP’s Privacy Policy may be found at https://windriver.guestybookings.com/privacy-policy. WRP’s Privacy Policy is incorporated by reference, in its entirety, into these Terms. If you provide a mobile telephone number and opt in to receive text messages from WRP, your mobile opt-in data, consent information, and mobile number will not be shared with third parties. ## 1. Definitions • a. “Accommodation” means any listing, accommodation, or property – which may include vacation rentals, long-term rentals, medium-term rentals, or short-term rentals – that may be booked in connection with the Services. • b. “Booking” means limited, non-exclusive, licensed access subject to your agreement to these Terms to an Accommodation provided by WRP or access to Services provided by WRP. • c. “Content” means any content – including text, graphics, images, music, software, audio, video, information, source code, or other materials – provided by any User, WRP, or licensed third parties, that is available through the Services. • d. “Guest” means a User who requests a booking at, books, or stays at an Accommodation. • e. “House Rules” or “WRP’s rules” mean rules or policies that apply to each Listing and are Listing-specific but may contain overarching property-specific terms. • f. “Listing” means an Accommodation made available for limited licensed access or rental by WRP in connection with the Services or any webpage controlled, in whole or in part, by WRP advertising the same. • g. “Reservation” or “Accommodation Period” means the temporal period for which you have licensed access to, or requested access to, an Accommodation provided by WRP or to Services provided by WRP, in connection with your Booking. • h. “Service Animal” means an animal, often a dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or mental disability. These animals are sometimes referred to as “seeing eye” dogs, helper animals, service animals, or support animals. Please note that notwithstanding the foregoing, emotional support, therapy, comfort, and companion animals are not considered service animals under the ADA. Examples of tasks a service animal may perform include, but are not limited to: • • i. Assisting individuals who are blind or have low vision with navigation and other tasks; • • ii. Alerting individuals who are deaf or hard of hearing to the presence of people or sounds; • • iii. Providing non-violent protection or rescue work; • • iv. Pulling a wheelchair; • • v. Assisting an individual during a seizure; • • vi. Alerting individuals to the presence of allergens; • • vii. Retrieving items such as medicine or the telephone; • • viii. Providing physical support and assistance with balance and stability to individuals with mobility disabilities; • • ix. Helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. • i. “Services” means use of the Website, or limited licensed access provided by WRP, whether directly or indirectly, to any Guest to a WindRiver Accommodation, as well as any associated value-added services provided by WRP in connection therewith, including, inter alia, cleaning, maintenance, or basic hospitality or toiletry provisioning. • j. “Tax” means any sales tax, value added taxes (VAT), goods and services taxes (GST), personal or corporate income taxes, or any other municipal, state, or federal tax or withholding. • k. “Third Party Suppliers” means any third-party vendors, contractors, or subcontractors who may provide services to you in connection with an Accommodation or Services. • l. “User” means a person who uses WRP’s Services. • m. “User Content” means all Content that a User posts, uploads, publishes, submits, or transmits to be made available through the Services. • n. “Website” or “Site” means https://www.windriverliving.com/ , https://nortoncreekrentals.guestybookings.com/ , https://www.treehouse-grove.com/ and https://windriver.guestybookings.com/ , including any directories, subdirectories, subdomains, mobile or app versions, linked pages, application programming interfaces, and any other websites and access points through which WRP makes its Services available. • o. “you” means you, the Guest who has confirmed or is confirming a Reservation, or who is named on the Booking confirmation page on the Site when completing a Booking, as the case may be. Note that by entering into this Agreement, you agree that any reference made to “you” in these Terms encompasses liability for any additional guests and third parties – including, without limitation, any licensees, invitees, guests, family members, individuals, or animals – who, arising out of or in connection with your Reservation, enter or affect any Accommodation or affect any Reservation. You agree that you shall be solely and exclusively responsible for all conduct, acts, and omissions of any such additional guests and third parties as contemplated hereunder, that you shall bear sole and exclusive responsibility for any costs associated with any Losses created by such additional guests and third parties, and that you shall ensure that any such additional guests and third parties comply fully with all conditions, terms, and conditions imposed upon you under this Agreement. ## 2. Booking Confirmation, License To complete a Booking for an Accommodation, the Guest named on the Booking (“you”) must agree to all terms contained in this Agreement. These Terms constitute a binding agreement between you and WRP. WRP is duly authorized to arrange for the occupancy of the Accommodation you seek to book and facilitates your occupancy of the Accommodation during the agreed period as set forth in the Booking. THIS AGREEMENT IS NOT A LEASE, NOR DOES IT IN ANY WAY CONFER ANY PROPERTY, LEGAL, OR BENEFICIAL RIGHTS, TITLE, OR INTEREST IN REAL ESTATE TO YOU. YOU ARE NOT A TENANT OF THE ACCOMMODATION. YOU HAVE NOT BEEN GRANTED EXCLUSIVE POSSESSION OF ANY ACCOMMODATION. By accepting the terms and conditions of this Agreement, you hereby acknowledge and agree that you are entering into a non-exclusive arrangement to occupy the Accommodation for the fixed term in your Booking, and that said license expires and terminates at the end of your Booking. This means that you have no right to stay in the Accommodation or to otherwise use or occupy all or any part of such Accommodation before or after the Accommodation Period set forth in your Booking, and you have no rights to renewal, extension or recurring use of the Accommodation without our prior, express, written consent. You cannot make any changes, alterations, or modifications to the Accommodation, nor can you move or remove any furnishings, fixtures, appliances, equipment or other items in, on, or around the Accommodation. You agree to abide by WRP’s rules as set forth in the Listing or these Terms and to abide by any restrictions placed on the Accommodation by WRP that may be set forth in the Booking or WRP’s rules, provided to you at or before check-in, which may include, without limitation, the maximum number of occupants allowed during your occupancy of the Accommodation, any areas of the Accommodation or items in, on, or around the Accommodation that have been designated “no access”, noise restrictions, or limitations on pets, events, smoking, or other activities at, on, around, or from the Accommodation. Your ability to occupy the Accommodation will be subject to immediate termination if you or any parties that occupy the Accommodation during the Accommodation Period violate any terms of this Agreement, WRP’s rules, the Guest Services Agreement, or any other agreement between you and another party in relation to the Accommodation, including any Third Party Suppliers. ## 3. Booking Confirmation, Assent Any Booking you have initiated via the Site is not a confirmed unless and until you explicitly agree to these Terms, in their entirety. Your agreement to these Terms may be indicated and confirmed via a checkout page on the Site. When your booking has been paid for, in full, you will receive notice of your booking confirmation along with contact information, as well as property and Accommodation information. ## 4. Cancellations WRP’s booking cancellation policies are Listing-specific. Additionally, all Bookings are subject to WRP’s rules. • a. Extenuating Circumstances Cancellations by WRP. Except in extenuating circumstances beyond your reasonable control, as determined by WRP in good faith in its sole and exclusive discretion, WRP will endeavor not cancel a Booking once a Booking confirmation has been sent. Should WRP need to cancel your Booking due to extenuating circumstances, WRP will contact you and may try to arrange for an alternative accommodation for you during the Accommodation Period. If WRP is unable to assist in finding suitable alternative accommodations for the Accommodation Period in the event of a cancellation due to extenuating circumstances, WRP will credit or refund you consistent with these Terms. You agree that WRP and any Third Party Suppliers will have no responsibility or liability as a result of a cancellation of a Booking. For the avoidance of doubt, should you fail to adhere to WRP’s rules or commit any anticipatory breach of this Agreement, including, without limitation, by indicating any intention not to adhere to WRP’s rules, your Booking may be cancelled, and such cancellation will not be deemed due to extenuating circumstances. • b. Cancellations by WRP. In the event that WRP cancels your Booking for any reason, WRP will notify you as soon as is commercially reasonable under the circumstances, typically immediately upon cancellation. WRP may, at its sole and exclusive election, offer a substitute Accommodation comparable to the Accommodation originally booked. Should you accept such substitute, you agree that you will remain bound by these Terms as well as the applicable rules and policies for that substitute Accommodation. Should you decline the alternative Accommodation, or should WRP be unable or unwilling to offer an alternative, WRP may, subject to these Terms, credit or refund you up to the full amount of your Booking cost. WRP reserves the right to cancel any Booking for which you fail to complete the Guest Verification as described in Section 8 with the header “Guest Verification,” below. • c. Cancellations by You. Should you elect to cancel your reservation, you agree that you will be bound by the applicable Listing-specific cancellation policy, which may result in partial or total forfeiture by you of certain fees. You agree that a condition precedent to booking an Accommodation is that you agree to all of these Terms (including in relation to the appointment of Third Party Suppliers) and further agree to be bound by all of WRP’s rules and any Listing-specific rules as published on a Listing or furnished to you prior to commencement of your stay at an Accommodation. You agree that any failure by you to adhere to WRP’s rules, any Listing-specific rules as published on a Listing or furnished to you prior to commencement of your stay at an Accommodation, or any anticipatory breach of this Agreement, without limitation, will be deemed a cancellation by you of your Reservation, as determined by WRP in good faith in its sole and exclusive discretion, and any applicable refunds will be determined by WRP on the basis that the reservation was cancelled by you. Nothing in this subsection should be construed as limiting any of WRP’s rights, remedies, defenses, or ability to collect or pursue additional sums from you for violations of WRP’s rules, damages to an Accommodation, or otherwise, arising out of or in connection with these Terms. All such rights, remedies, defenses, and abilities are hereby expressly reserved. In addition to any other situations as set forth elsewhere in this Agreement, you understand, acknowledge, and agree that your Reservation will be immediately terminated and deemed a cancellation by you should you: • • i. Violate any rule or policy set forth in any Listing you have booked; or • • ii. Violate any applicable law or ordinance; • • iii. Host or attempt to host any unauthorized event, gathering, or party on the property, premises, or at any Accommodation. You further understand, acknowledge, and agree that should you elect to cancel a Booking due to inclement weather, such cancellation will be deemed a cancellation by you for which no refund or credit will be due. You may, however, purchase insurance or other travel protection to insure against certain potential related costs or losses. • d. Unavailability. In the event that an Accommodation booked by you becomes unavailable for all or any part of the Accommodation Period due to extenuating circumstances and reasons beyond your reasonable control without any contributory fault on your part, and where WRP seeks to secure alternative accommodations for you, but you do not accept said accommodations, then you will be entitled to cancel your Booking without penalty. In such a case, you agree that WRP may issue a pro-rated refund in good faith, in its sole and exclusive discretion, based on the time of the cancellation and any time spent in an Accommodation by you, and that neither WRP nor any Third Party Suppliers will be liable to you for any further amounts in respect of the cancellation of the Booking. ## 5. Fees • a. Prepayment. Pursuant to this Agreement, you authorize WRP to collect and remit various fees and charges that will be due and owing by you in connection with your use of the Site, Services, or Accommodation, including, without limitation, the prepayment amount as set forth in the Booking, Accommodation fees, cleaning fees, taxes, extra people / additional guest fees, and all fees, charges, and taxes payable with respect to your booking of an Accommodation and use of Services provided by WRP or any Third Party Suppliers. By requesting to book an Accommodation, you authorize WRP to, and agree that WRP may, charge the debit or credit card you have supplied an amount equal to all prepayment fees required to be paid on confirmation of your Booking, as set forth on the checkout page for that Booking on the Site for the dates and Accommodation to which the Booking applies. If you book by phone or means other than the Site, you will be advised of such amounts and sent email confirmation of same. All prepayment amounts, as contemplated above, are required to be paid on confirmation of your Booking (such fees may amount to the entire amount of all fees due, including a security or damage deposit, amounts due to any Third Party Suppliers, and any taxes or other fees due arising out of or in connection with your Booking). • b. Payment Terms. Unless otherwise expressly stated in the Listing, payment terms for your reservation are as follows: • • i. Grace Period. Within twenty-four (24) hours of the sooner of your request to book an Accommodation or the confirmation of your Booking, you may cancel your Booking for a full refund, without penalty provided that such cancellation occurs no later than 24 hours prior to commencement of your Accommodation Period as specified on your Booking. • • ii. Initial Prepayment. As soon as your Reservation is confirmed, or within twenty-four (24) hours thereafter, WRP will charge and collect a prepayment amount of 50% of the Accommodation fee and of any other costs, fees, or Taxes specified on the Listing or your Booking confirmation. • • iii. Subsequent Payment. WRP will charge and collect the remaining 50% of the Accommodation fee and of any other costs, fees, or Taxes specified on the Listing or your Booking confirmation within thirty (30) days from commencement of your Accommodation Period as specified on your Booking confirmation. • • iv. Non-Refundable. The above-referenced Initial Payment, Subsequent Payment, and any other payments collected by WRP are non-refundable except as otherwise explicitly stated in these Terms. • • v. Travel Insurance. You may purchase travel insurance in connection with your stay. Such insurance may insure against losses of any Deposit you may furnish to WRP. WRP reserves the right to charge a mandatory fee for any third-party accidental damage insurance. • c. Accommodation Fees. You agree to pay the Accommodation Fees as set forth in the Booking without deduction, counterclaim, or set off. You also agree to pay the cost of any damage, destruction, or loss (each individually a “Loss” and collectively “Losses”) to the Accommodation or its contents arising out of or in connection with your Booking and to pay any fees, costs, and expenses (including reasonable attorneys’ fees and disbursements) incurred by WRP or any of WRP’s Third Party Suppliers as a result of any attempt by you to enter the Accommodation prior to your Accommodation Period or due to your failure to vacate the Accommodation on a timely basis at the end of your Accommodation Period. In addition to the foregoing, you agree to pay, without limitation, the cost of any refunds, whether necessary, appropriate, or discretionary, issued to any Guest arising out of or in connection with any Loss attributable to, or proximately caused by, you. • d. Scope of Fees at Checkout. Unless otherwise explicitly noted, the Accommodation fees specified at checkout or in the Booking confirmation will include the fees due and payable with respect to the Accommodation only. Certain fees, including, inter alia, Taxes and a Cleaning Fee may also be specified at checkout and will be due and payable upon Booking confirmation. Additional services, activities, and amenities not explicitly stated as being included in the Accommodation fees are sold separately. • e. No Show. Your prepayment will be collected and paid as set forth above under your Booking confirmation. If you fail to check-in to an Accommodation on the date of commencement of your Accommodation Period, then for the avoidance of doubt, you will be responsible for payment of the entirety of all Accommodation fees, taxes, any associated fees specified at checkout, including for additional services, for your Booking, and you authorize WRP to charge such sums to the credit or debit card that you supplied when making the Booking. Failure to check-in on the date of commencement of your Accommodation Period will be deemed a “no show,” and you agree that notwithstanding the foregoing, WRP may mark the dates of your Booking as available on the corresponding Listing or otherwise offer use of the Accommodation you booked to any other Guest. • f. Taxes. In addition to the fees and charges for the Accommodation, WRP may also collect and remit to applicable governmental authorities any Taxes arising out of or in connection with your stay. • g. Phone Calls. Certain Accommodations may include one or more telephone. Telephone use, including long-distance phone calls, in any Accommodation booked by you are billable to you for the full duration of your Accommodation Period and any time in which you overstay at any Accommodation or occupy any Accommodation prior to commencement of your Accommodation Period. You agree that any phone call costs and fees may be deducted from your Deposit, as described under section 7 of this Agreement. • h. Disclosures. All mandatory and optional booking fees are disclosed in each Listing. If you fail to elect a desired option but seek to purchase that option thereafter, you agree that WRP is authorized to and may charge any payment method you have provided to WRP. ## 6. Vacation Rental Damage Protection As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the Accommodation interior that occur during your stay, provided that such damages are disclosed to WRP prior to check-out. If purchased, the policy will pay a maximum benefit of three-thousand dollars ($3,000.00 USD). Any damages that exceed three-thousand dollars ($3,000.00 USD) or are not covered under the plan will be charged to any credit card or debit card account you have provided to WRP. If, during your Accommodation Period, an insured person causes any damage to real or personal property of the Accommodation as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of three-thousand dollars ($3,000.00 USD) provided that all requirements of the specific claim are satisfactorily met. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy . The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Services Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay directly WRP any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact WRP directly if you do not wish to participate in this assignment. Nothing in this Section should be construed as limiting and rights, remedies, or defenses available to WRP, all of which are hereby expressly reserved. To ensure that responsibility is properly attributed to any responsible party, should you discover any damage to an Accommodation or its contents, you understand, acknowledge, and agree that should you discover any damage upon check-in, you will notify WRP of same immediately. ## 7. Guest Protect Travel Insurance (G-330CSA) Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. The plan also includes other valuable coverages such as Medical and Dental, Baggage, and Emergency Assistance and Transportation in addition to useful services such as identity theft, concierge and 24/7/365 emergency assistance. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions. ## 8. Guest Verification You agree that you hereby give permission to SafelyStay, Inc., to verify your identity, and check criminal databases in order to confirm your Reservation. Complete terms regarding Safely’s guest verification can be found at www.safely.ai/terms . Please contact Safely at Concierge@Safely.ai , or go to www.Safely.ai , if you have any questions. You understand, acknowledge, and agree that you may be required to pay a Trust and Safety fee to confirm your Booking. The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of accidental coverage for contents damage and up to $100,000 coverage for accidental property damage and bodily injury. Complete terms regarding the Trust and Safety coverage can be found at safely.ai/ayresvacationrentals . The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date of the Accommodation Period. Any deductible or minimum claim amount will be the sole and exclusive responsibility of the Guest, and you agree that WRP is authorized to and may process same using any form of payment you have provided to WRP. ## 9. Payment Authorization You agree to authorize WRP to authorize or pre-authorize an amount, as specified to you in connection with your Reservation prior to commencement of your stay at an Accommodation, from a credit or debit card account supplied by you (which may be the same card/account or a different card/account you supplied at the time of Booking). You further agree that, as a condition precedent to commencing your stay at an Accommodation, WRP will be entitled to initiate an authorization, pre-authorization, hold, or one or more charges against this credit or debit card in the event of a late check-out, early arrival, overstaying, or to cover any Loss arising out of or in connection with your Reservation and/or to cover a deposit or hold as against any potential damage to an Accommodation or its contents or any Loss arising out of or in connection with your Reservation. You understand, acknowledge, and agree that the requirement of a deposit or hold for your Reservation by WRP is a material condition of this Agreement and a fundamental element of the basis of the bargain between WRP and you. Accordingly, in the event that your bank or card issuer places any temporal restrictions on the length of authorization or pre-authorization hold, you agree to promptly provide any information to WRP necessary or appropriate for WRP to initiate a new hold, that may overlap with any prior hold, to ensure continuity of amounts available to WRP to charge in the event of any Loss arising out of or in connection with your Reservation. You agree that any failure by you to maintain an active credit or debit card account with an available balance sufficient to cover all fees and holds contemplated under these Terms in connection with your reservation, and any failure by you to furnish evidence of same to WRP along with all information necessary for WRP to process corresponding holds or charges as contemplated in this section, may result in the immediate termination of your Reservation at WRP’s sole and exclusive discretion. In the event of any such termination, you agree that your reservation termination will be deemed a cancellation by you, as specified elsewhere in these Terms. Nothing in this subsection should be construed as limiting any of WRP’s rights, remedies, defenses, or ability to collect or pursue additional sums from you for violations of WRP’s rules, damages to an Accommodation, or otherwise, arising out of or in connection with these Terms. All such rights, remedies, defenses, and abilities are hereby expressly reserved. ## 10. Deposits, Liquidated Damages You understand, acknowledge, and agree that, for certain Services, Listings, or Accommodations, you may be required to provide a deposit, to pre-authorize a charge or charges by WRP, or to authorize a charge or hold on your credit or debit card account, and in any such case, you agree to authorize or permit WRP to initiate and effect same (for the purposes of this section, any such deposit, pre-authorization, charge, or hold, as contemplated under this section is a “Deposit”). Any Deposit amount will be noted in the Listing or otherwise relayed to you prior to commencement of your Accommodation Period. Failure to furnish a Deposit as requested may result in the immediate termination of your Reservation at the sole and exclusive discretion of WRP. You understand, acknowledge, and agree that your Deposit may be used to cover any fees, costs, expenses, or disbursements arising out of or in connection with your use of the Site or Services, including, inter alia, unpaid fees for license or use of any Accommodation or Service, any costs associated with any Loss attributable to you as determined in good faith by WRP, in its sole and exclusive discretion, and any applicable costs or fees associated with any violation of this Agreement. In addition to the foregoing, you understand, acknowledge, and agree that the following conduct may disturb neighbors or other Guests, cause reputational harm, diminish brand value, or result in potentially unfavorable but incalculable near-term, medium-term, or long-term community opinions or regulatory changes that could detrimentally effect WRP: • a. Illegal conduct, including illegal drug possession, production, sale, purchase, or use; • b. Violations of any law or ordinance, including any noise ordinance violation; • c. Excessive noise, as deemed in good faith by WRP, or occurring between the hours of 10:00PM and 8:00AM EST. • d. Events, gatherings, or parties, regardless of duration, not expressly authorized in writing, in advance, by WRP; • e. Any public or private nuisance or disturbance likely to disturb or annoy any surrounding property owner; or • f. Creating a Booking, or commencing a stay at an Accommodation, under false pretenses or in connection with you having supplied any false or inaccurate information in connection with any such booking, including, inter alia, a false or inaccurate name, age, size of group, or payment information. Should any of the foregoing conditions arise out of or in connection with your Reservation, you understand, acknowledge, and agree that you shall forfeit your entire deposit to WRP as liquidated damages, that your deposit represents a reasonable estimate of potential damages at the time you enter into this Agreement and not a penalty, and that actual damages for the above-referenced disturbance, reputational, brand-value, community opinion, and regulatory harms are indeterminable or difficult to measure. Notwithstanding the foregoing, nothing in this section should be construed as limiting in any way any of WRP’s rights, remedies, or defenses in seeking recovery of any separate, determinable, or calculable actual damages. ## 11. Check-Out, Overstays The check-out time at the Accommodation is as stated in the Listing for your Accommodation Period. Unless WRP has provided prior, express, written consent for a later check-out as a part of your Booking or has expressly agreed in writing to an extension or a further period of occupancy that has been confirmed by a subsequent Booking confirmation, then you will be responsible for a full day’s Accommodation fee for any overstaying past the check-out time on the day of your departure at a rate of 150% of the then-prevailing effective daily rate, in addition to any costs or fees arising from your overstay, including, without limitation, any Loss, any necessary, appropriate, or discretionary refund provided to any other Guest arising out of or in connection with your overstay, as well as reasonable attorneys’ fees and disbursements. You agree that if you overstay by more than two (2) hours then WRP reserves the right to enter the Accommodation, whether directly or by an agent, and to remove your belongings, change the locks to the Accommodation, and take such further action as may be necessary or appropriate. You agree to pay for all costs arising out of or in connection with any such action and that WRP may charge any corresponding charges to any debit or credit card account that you have provided to WRP. In addition, you will be responsible for an additional fee equivalent to 150% of the effective daily rate of your stay for each day (or part thereof) that you overstay, as well as any other damages, fees, costs, or expenses (including reasonable attorneys’ fees and disbursements) incurred by WRP or any of its Third Party Suppliers, including without limitation, as a result of loss of any subsequent booking or part thereof for the Accommodation or in connection with finding alternative accommodations for any subsequent Guest who had a booking for the Accommodation for all or any part of the time that you overstayed. ## 12. Accommodation Condition All Accommodations are provided in “as is” condition. WRP shall make commercially reasonable efforts to ensure the operation of amenities advertised in an Accommodation at the time of booking. You understand, acknowledge, and agree that WRP is not responsible for the failure of, or non-functioning of, any amenity, but will make commercially reasonable efforts to correct the failure or non-functioning of any such amenity following receipt of notice thereof. You agree that should you discover any amenity in an Accommodation to have failed or to be non-functioning, in whole or in part, to notify WRP immediately of same. You further agree that WRP shall in no way be liable to you should you fail to provide such notification to WRP, and that non-functioning amenities may be potentially dangerous or involve potential risks if improperly used. Any attempt by you to use a non-functioning amenity shall be at your own risk. WRP may, in its sole and exclusive discretion, elect to issue partial credits or refunds where the failure or non-functioning of one or more advertised amenities arises, and where such failure or non-functioning was not caused by, contributed to by, or not otherwise attributable to, you. In such case, please note that the amount of any such credits or refunds will never, in aggregate, exceed the amount paid by you for your associated Reservation. Please also note that all references to amenities in this section are exclusively for amenities within WRP’s control. Repair and maintenance of shared amenities may be out of WRP’s control, and you understand, acknowledge, and agree that WRP makes no warranty as to the condition, functioning, or operation of any such amenities. If you do not know whether a specific amenity referenced or pictured in a listing is a shared amenity, please contact WRP to ask before booking. ## 13. Safety and Guest Conduct You have primary responsibility for your own safety and for the safety of anyone that you allow in, on, or around the Accommodation during your stay. You agree that you must read and that you will read any fire, health, and safety rules and regulations that are provided or otherwise made available to you and that you will listen to any instructions or explanations that are provided. It is your responsibility to bring any concerns regarding the Accommodation to the attention of WRP and to ask any questions that you may have if you do not understand any of the guidance or instructions provided. You understand, acknowledge, and agree that any breach by you of this “Safety and Conduct” section, including its subsections, may result in the immediate termination of your Reservation. You agree that in such case, such termination will be deemed a cancellation by you as described elsewhere in this Agreement. • • • a. Health and Safety Risks. If you become aware of anything during your stay that you believe is a health or safety risk, you agree that you will inform WRP immediately. You further agree that WRP and its Third Party suppliers will have access to the Accommodation at all times during your stay to address any such issues. • • b. Rule Compliance. You agree to comply with all of WRP’s rules, all local laws and regulations, any building regulations, and any reasonable directions of WRP and its Third Party Suppliers. WRP’s rules will be supplied to you on or before your check-in. • • c. Unauthorized Guests. You may not allow any person other than the person(s) named in the Booking to occupy the Accommodation at any time, except the total number of additional guests as may be specified in the Booking, without substitution. For the avoidance of doubt, this means that, for example, if you book an Accommodation for three people, no more than three different people may enter the Accommodation during your Reservation, and you may not have one person stay for part of your Accommodation Period followed by a different person substituting for that first person later in the Accommodation Period, unless both of those people are identified as different additional guests in your Booking prior to confirmation. This Agreement is personal to you and may not be transferred or assigned to any other person(s). You agree that you will not allow any person other than the person(s) named in the Booking to access or occupy the Accommodation, unless requested in writing and approved in writing by WRP. • • • i. Overoccupancy Termination. In the event that you have permitted any unauthorized person to enter or otherwise occupy any Accommodation, the premises, or the property, or have exceeded any guest limit as referenced-below, WRP reserves the right to immediately terminate your Reservation, with such termination to be deemed a cancellation by you. • • d. Guest Limits. Your Booking specifies the maximum permitted number of guests who are authorized to stay in the Accommodation during your Accommodation Period. If you allow more than the maximum number of people, regardless of age (infants included), to occupy or stay in the Accommodation, including via additional guest substitutions, you will be liable to pay a supplement of up to 100% of your effective daily rate for each unauthorized guest. For the avoidance of doubt, the maximum number of guests applies to all potential entrants, including, inter alia, overnight guests, day visitors, children, and infants. • • e. Basic Guest Expectations. In addition to complying with the terms of this Agreement, WRP’s rules, and any rules of WRP’s respective Third Party Suppliers, you also agree that you will: • • • i. Behave in a civilized manner and be good neighbors, respecting the rights of all surrounding property owners; • • • ii. Not create any noise or disturbance likely to disturb or annoy any surrounding property owner; • • • iii. Not cause, create, initiate, enable, perpetuate, or permit in any way a party of any sort not explicitly authorized in advance, in writing, by WRP; • • • iv. Keep the Accommodation clean, tidy, and orderly, and leave the Accommodation in the same or better condition as you found it; • • • v. Not keep or take any pets or animals into the Accommodation (unless otherwise agreed with WRP for an Accommodation specified as pet-friendly in the Confirmation of Booking. Please note that consistent with WRP’s nondiscrimination policy, we welcome Guests with Service Animals to book consistent with ADA guidelines. We encourage transparent communication in advance, so we can be sure to provide the best Accommodation to suit your needs. Please note that if you bring an animal on the premises or into an Accommodation, you may be asked to remove the animal, even if it is a service animal, if: • • • • 1. The animal is out of control and the animal’s handler does not take effective action to control it; or • • • • 2. The animal is not housebroken. • • • In either scenario, provided you have not otherwise violated these Terms, you may be given an opportunity to use the Accommodation without the animal if you so choose. Given their role in providing service, a Service Animal should never be left alone in an Accommodation. You understand, acknowledge, and agree that the presence of a Service Animal does not absolve you of any other obligation under this Agreement including obligations regarding noise, disturbances, and damage or losses. If you have a Service Animal, that Service Animal may be prohibited from entering a shared space where such entry would create a health or safety hazard to others on the premises (e.g. allergic reactions) or where the Service Animal’s presence is prohibited by law. With respect to treehouse Accommodations, please note that, by law, non-native animals are not allowed in the Great Smoky Mountains National Park; • • • vi. Not do anything that will or might constitute a breach of any consents in relation to the Accommodation or that will or might be in breach (in whole or in part) of any insurance in effect with respect of the Accommodation from time to time; • • • vii. If the Accommodation is part of a building or complex with common areas, not obstruct or leave any objects or waste in any common areas; • • • viii. Not leave any object, waste, or obstruction outside of the Accommodation; • • • ix. Not do or permit to be done in, on or around the Accommodation anything which is or which may be or become a nuisance (whether actionable or not), damage, annoyance, inconvenience, or disturbance to WRP, or to tenants or occupiers of the building or any owner or occupier of any neighboring property, including, inter alia, playing loud music or musical instruments, smoking, dancing, entertaining at the Accommodation, or moving furniture; • • • x. Not conduct any illegal activity in, on, around, or from the Accommodation; • • • xi. Not conduct any business or commercial activity whatsoever in, on, around, or from the Accommodation. This includes film, video, digital, and photo shoots; • • • xii. Not make any change, modification, alteration, or addition whatsoever to the Accommodation or its contents; • • • xiii. Not use the Accommodation for any purpose other than for personal accommodation; • • • xiv. Not invade the privacy of any of WRP’s neighbors, if any, or publish or reveal anything that might allow a third party to identify the address of the Accommodation or the identity any of the neighbors of the Accommodation, if any, or any personal information regarding such neighbors, if any, or the Accommodation (even if such information is already in the public domain); • • • xv. Acknowledge and obey WRP’s rules and be mindful of potential risks including, without limitation, balconies, swimming pools, hot tubs, golf courses, trampolines, fitness equipment, and other recreational equipment; • • • xvi. Not to access any cupboard, drawers, or storage areas that are locked or otherwise barred from access. You may be subject to a charge for any attempt to open any such locked, secured, or restricted area; • • • xvii. Respect and follow all check-out procedures in connection with your Booking. You agree that if you violate any of the above-refenced “Basic Guest Expectations,” WRP may immediately terminate your Reservation, that you will immediately vacate the Accommodation upon such termination, and that such termination shall be deemed a cancellation by you, as described elsewhere under this Agreement. • f. Indemnification. You hereby agree to defend, indemnify, and hold harmless, to the fullest extent permissible by applicable law, WRP and its Third Party Suppliers, their respective parents, subsidiaries, and affiliates, and their respective directors, officers, employees, contractors, heirs, administrators, representatives, successors and assigns (collectively, the “Indemnified Parties”) in respect of any and all costs, claims, damages, liabilities, and expenses whatsoever (including, without limitation, attorneys’ fees and disbursements) suffered or incurred by any of the Indemnified Parties, arising out of or relating to a breach or alleged breach by you of this Agreement, including, without limitation, this section and its subsections. You further agree to defend, indemnify, and hold harmless, to the fullest extent permissible under the law, WRP, its parents, subsidiaries, and affiliates, and their respective directors, officers, employees, contractors, heirs, administrators, representatives, successors and assigns from and against any and all liability, claims, loss, property damage or expenses (including, without limitation, attorneys’ fees and disbursements) arising by reason of any injury, damage, fine, penalty, loss of personal belonging, theft of property, death, or damages sustained by any person, or to the property of any person, including you, which is made, incurred, or sustained by you arising out of or in connection with your Booking or stay, and including where such injury death or damage is caused by your negligent, reckless, or intentional act or omission. • g. Risk of Loss. You agree that you shall bear the sole and exclusive risk to any personal property, furnishings, personal affects and other items brought into the Accommodation or surrounding property by you. Such risk shall include, inter alia, theft, damage, destruction, or other loss, and you agree that WRP shall be in no way responsible therefor. • h. Property Damage. A written or video inventory may have been taken prior to the commencement of your stay. You must notify WRP of any damage to the Accommodation, contents, fixtures, or fittings that occurs during your stay or that you discover upon arrival, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault. If you do not notify WRP of any such damage, you will be fully responsible for such damage on a full replacement cost basis. You have authorized WRP to charge any property damage for which you are responsible to the credit or debit card account supplied by you. Any charges for property damage will be charged to such credit or debit card account. You acknowledge that pursuant to the provisions of this Agreement relating to Credit Card Authorization above, WRP has obtained a pre-authorization for such charges as noted above. • i. Liability and Claims. Any claims made by you under this Agreement must be made initially through WRP. In accordance with WRP’s rules and the Guest Services Agreement, WRP has the authority to negotiate and settle claims. You agree that WRP will not have any liability for any business, financial, or economic loss or for any consequential, incidental, special or indirect losses such as lost reputation, lost bargain, lost profit, loss of anticipated savings, or lost opportunity arising as out of or in connection this Agreement, the Accommodation, or the Booking (whether such loss arises as a result of negligence, breach of contract, tort, or otherwise by WRP or any agent or Third Party providing services on behalf of WRP). This Agreement, WRP’s rules, and your agreement with any Third Party Supplier set forth your relationship with each of the foregoing and the limitations of liability relating thereto. Subject to any exceptions set forth in applicable law, WRP’s liability for all losses (including, without limitation for property damage, personal injury and death and whether such claim arises out of breach of contract, tort, negligence or otherwise) will be limited to the cost of obtaining a replacement accommodation for the agreed Accommodation Period or the amount of the Accommodation Fees and charges payable by you, whichever is the higher amount. The Accommodation is a private residence and WRP is not responsible for any accidents, injuries, illness and deaths that occur on, in, around or from the Accommodation or for any loss of your personal belongings or valuables. You are responsible for obtaining any vacation, travel or rental insurance which you believe is appropriate with respect to your stay at the Accommodation. ## 14. Right of Entry You acknowledge, understand, and agree that WRP, whether directly or through an agent, may enter any property or Accommodation during your Accommodation Period at any reasonable time with reasonable advance notice, for the any reasonable purpose, including, inter alia, to conduct an inspection, for conducting, assisting with, or enabling maintenance, or to show an Accommodation to prospective or actual licensees, renters, or purchasers. You agree that if WRP has a reasonable belief that any imminent danger or harm may exist to any person, fixture, appliance, appurtenance, property, Accommodation, or any part thereof, that WRP may enter the property or Accommodation without advance notice. Notwithstanding the foregoing, in the event that your reservation is terminated, by you or by WRP, and you remain at an Accommodation, premises, or surrounding property thereafter, you agree that WRP, either directly, indirectly, or through law enforcement, may use any lawful means to remove you and your belonging from such Accommodation, premises, or surrounding property. ## 15. User Conduct, Compliance with Laws You understand and agree that you are solely responsible for compliance with any and all laws, rules, and governmental regulations that may apply to your use of the Services. In connection with your use of any Accommodation, Booking, Site, or Service, you may not and you agree that you will not: • a. Violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations; • b. Use any manual or automated software, devices, scripts robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Content; • c. Use the Services for any commercial or other purposes that are not expressly permitted by these Terms; • d. Copy, store or otherwise access any information contained in the Services for purposes not expressly permitted by these Terms; • e. Infringe the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights; • f. Offer any Accommodations that you do not yourself own as a rental property, residential property, or other property not otherwise expressly permitted under these Terms; • g. Offer any Accommodation for sale, rental, lease, sublease, license, assignment, or sublicense in any manner not otherwise expressly permitted under these Terms; • h. Assign or sublease the Accommodation or permit the use of any portion of the surrounding property or of the Accommodation by other persons except as expressly permitted by the Agreement. • i. Recruit or otherwise solicit any third party or other User to join third party services or websites that are competitive to WRP, without WRP’s prior written approval; • j. Attempt to circumvent any fees charged or collected by WRP by soliciting third party service providers that you know or have reason to know are utilized by WRP in providing the Services; • k. Post, upload, publish, submit, or transmit any User Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances; • l. Use, display, mirror or frame the Services, or any individual element within the Services, WRP’s name, any WRP trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page, without WRP’s express written consent; • m. Attempt to decipher, decompile, disassemble, or reverse engineer any of the Services or software used to provide the Services; or advocate, encourage, or assist any third party in doing any of the foregoing. • n. Make or attempt to make any Booking under false pretenses or with false or inaccurate information, including, inter alia, name, age, size of group, payment information, or identity. WRP reserves the right to investigate and prosecute violations of any of the above to the fullest extent of the law. WRP reserves the right, at any time and without prior notice, to remove or disable access to the Site, Services, or any content that WRP, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Company, Site, or Services. You agree that if you violate any of the provisions of this Section or its subsections, your Booking will be subject to immediate termination by WRP, that any such termination will be deemed a cancellation by you as described elsewhere in this Agreement, that you and your belongings will be subject to immediate removal from the Accommodation, premises, and connected property. ## 16. Enforcement, Reasonable Attorneys’ Fees If you fail to comply with the conditions and obligations of this Agreement, you agree to immediately surrender and vacate any Accommodation and property on which the Accommodation lies, to remove all of your personal property and belongings, and to leave the Accommodation in good order, free of damage. If WRP needs to or elects to engage legal counsel to enforce any of the conditions of this Agreement or WRP’s rules, to collect any amounts due, or to remove you or your belongings from the Accommodation, you shall be responsible for all attorneys’ fees and disbursements incurred in connection with the foregoing. If any legal action becomes necessary between you and WRP, the prevailing party shall be entitled to recover reasonable attorney’s fees and disbursements from the other party. ## 17. Limitation of Liability You understand, acknowledge, and agree that WRP is a service provider and is not a real estate broker, agent, escrow company, insurer, remarketer, property manager, or concierge. WRP provides Services to Guests, either directly or via Third Party Suppliers, though WRP has no direct control over the conduct of parties that are not WRP employees. Accordingly, you agree that WRP is not responsible for any liability related to any Services or Accommodations arising out of or in connection with the conduct of any Guest or any third-party. By using the Services, you agree that any legal remedy or liability that you seek to obtain for acts or omissions of Users or third parties will be limited to claims against such particular Users or third parties, and you agree not to attempt to impose liability on, or seek any legal remedy from, WRP with respect to acts or omissions of any such User or third-party. You understand, acknowledge, and agree that, to the maximum extent permitted by law, any and all risk arising out of or in connection with your access to, and use of, the Services, a Listing, or the use or Booking of any Accommodation, remains solely with you. Neither WRP nor any other party involved in creating, producing, or delivering the Site, Services, or any content connected thereto, will be liable for any incidental, consequential, special, or exemplary damages, including lost profits, loss of data, loss of goodwill, service interruption, computer damage, system failure, or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with any Accommodation, Booking, Listing, or Services, whether based on a theory of warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not WRP has been informed of the possibility of such damage. In no event will WRP’s aggregate liability arising out of or in connection with these Terms and your use of the Services exceed any amounts you have paid for bookings in connection with the Services in the twelve (12) month period prior to the event giving rise to any alleged liability, or one hundred dollars ($100) if no such payments have been made. This paragraph 5 is a material term of this Agreement, and the limitations of damages set forth above are fundamental elements of the basis of the bargain between WRP and you. ## 18. User Content WRP makes no effort to review any User Content for any purpose, including, inter alia, for accuracy, legality, or non-infringement. WRP is not responsible for any User Content, and you agree that regarding any User Content you provide to WRP that you are solely and exclusively responsible for any liability arising therefrom and that that content may be used lawfully and without restriction by you and WRP. We may, in our sole discretion, permit you to post, upload, publish, submit, or transmit User Content. By making available any User Content on or through the Services, you hereby grant to WRP a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access and view such User Content on, through, or by means of the Services. WRP does not claim any ownership rights in any such User Content, and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Content. You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to WRP the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or WRP’s use of the User Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. Notwithstanding the foregoing, should you furnish WRP with photos to be used in connection with any Listing or for any other purpose, you agree that WRP is permitted to edit such photos, and the edited result shall constitute a derivative work that you agree is the sole and exclusive property of WRP and for which you agree that you forfeit any copyright claims against WRP, whether past, present, or future, threatened, or actual. ## 19. Proprietary Rights The Services and all content on the Site are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Services, including all associated intellectual property rights, are the exclusive property of WRP and its certain designated licensors. You will not remove, misappropriate, alter, or obscure any copyright, trademark, service mark, trade secret, know how, show how, or other proprietary rights incorporated in or accompanying the Services. All trademarks, service marks, logos, trade names and any other proprietary designations of WRP used herein are trademarks or registered trademarks of WRP. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties. ## 20. WRP Content and User Content License Subject to your compliance with all terms and conditions of this Agreement, WRP grants you a limited, non-exclusive, non-transferable license, to (i) access and view any publicly visible content on the Site solely for your personal and noncommercial use and to (ii) access and view any User Content to which you are permitted access, solely for your personal and noncommercial purposes. You have no right to sublicense the license rights granted in this section. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by WRP or its licensors, except for the licenses and rights expressly granted in these Terms. ## 21. Account Registration To access certain Services or parts of the Site, you may be required to register to create an account with WRP or any number of its associates, partners, Third Party Suppliers, or affiliates via the Site in order to complete a Booking. You agree to provide accurate, current, and complete information and content during any such registration process and to update and maintain such information to keep it accurate, current, and complete. WRP reserves the right to suspend or terminate any account you created with WRP in our sole discretion. You are responsible for safeguarding of your personal information, including any password you may create in connection with the Services, and you agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under any account you create in connection with the Services, whether or not you have authorized such activities or actions. You further agree to notify WRP immediately of any unauthorized use of any such account of which you become aware. ## 22. Feedback We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Services (“Feedback”). You may submit Feedback by emailing us at pminfo@ayresvacationrentals.com . ## 23. Disclaimers IF YOU CHOOSE TO USE THE SITE OR SERVICES, YOU AGREE THAT YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT WRP DOES NOT HAVE AN OBLIGATION TO CONDUCT BACKGROUND CHECKS ON ANY USER, INCLUDING, BUT NOT LIMITED TO, ANY OTHER GUESTS. THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, WRP EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WRP MAKES NO WARRANTY THAT THE SERVICES, INCLUDING, BUT NOT LIMITED TO, THE LISTINGS OR ANY ACCOMMODATIONS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WRP MAKES NO WARRANTY REGARDING THE QUALITY OF ANY LISTINGS, ACCOMMODATIONS, THE SERVICES OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SITE OR SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM WRP OR THROUGH THE SERVICES, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. ## 24. Notification of Copyright Infringement WRP respects the intellectual property rights of others and expects its users to do the same. WRP may, in appropriate circumstances and at its discretion, disable and/or terminate access of any User who repeatedly infringes or is repeatedly charged with, or accused of, infringing the copyrights or other intellectual property rights of others. In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf , WRP will respond expeditiously to claims of copyright infringement committed using the Services, that are reported to WRP’s Designated Copyright Agent, identified in the sample notice below. If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site or Services by completing the following DMCA Notice of Alleged Infringement and delivering it to WRP’s Designated Copyright Agent. Upon receipt of the Notice as described below, WRP will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Site or Services. ## 25. DMCA Notice of Alleged Infringement ("Notice") You agree, in submitting a DMCA notice to WRP, to identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you will provide a comprehensive list of the copyrighted works that you claim have been infringed. Additionally, you agree that in your Notice, you will: • a. Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site and Application where such material may be found. • b. Provide your mailing address, telephone number, and, if available, email address. • c. Include both of the following statements in the body of the Notice: • • i. "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)." • • ii. "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed." • d. Provide your full legal name and your electronic or physical signature. • e. Deliver this Notice, with all items completed, to WRP’s Designated Copyright Agent at the following address: WRP Copyright Agent ATTN: Joseph Ayres 350 Lighthouse Pointe Drive Lenoir City, Tennessee, 37772 ## 26. General Provisions • a. Capacity, Authority. You agree that you have the full legal power, capacity, and authority to enter into this Agreement. • b. Withholding, Setoff. You agree that under no circumstances will you be entitled to withhold, by way of set-off, deduction, or counterclaim, any amounts that you owe to WRP against any amounts that may be owed to you. • c. Assignment. WRP will be entitled to assign or sub-contract its obligations under this Agreement. You may not assign or transfer these Terms, by operation of law or otherwise, without WRP’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. WRP may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns. • d. Force Majeure. WRP will not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations, if the delay or failure was due to any cause beyond its reasonable control, including, inter alia, severe weather, power or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, Acts of God, war, civil unrest, epidemic, pandemic, chemical or biological threat, viral or bacterial outbreak or threat, wildlife threat or harm, or other similar events of “force majeure”. • e. Severability. The parties agree that the terms of this Agreement are fair and reasonable in all the circumstances. If, however, any provision of these terms is held not to be valid by a court of competent jurisdiction but would be valid if part of the wording were deleted, then such provision shall apply with such deletions as may be necessary to make it valid. If any of the provisions in these terms are held not to be valid by a court of competent jurisdiction, the remaining provisions of these terms shall remain in full force and effect. • f. Dispute Resolution. • • i. Mediation. You understand, acknowledge, and agree that any controversies, disputes, or matters in question arising out of or in connection with this Agreement, any breach thereof, or construction or interpretation thereof, shall be decided by mediation or arbitration in accordance with this section. The party who seeks resolution of a controversy, claim, dispute or other matter in question shall notify the other party in writing of the existence and subject matter thereof, and shall designate in such notices the names of three prospective professional mediators, each of whom shall be a member of the Tennessee Academy of Mediators & Arbitrators and based in Knoxville, Tennessee. The recipient party shall select from such list one individual to act as a mediator in the dispute set forth by the notifying party. The parties agree to meet with said mediator in the City of Knoxville, Tennessee within two weeks after the recipient party has received notice of the dispute and agree to utilize their best efforts and all expediency to resolve the matters in dispute. The mediation shall not continue longer than one (1) hearing day without the written approval of both parties. Neither party shall be bound by any recommendation of the mediator; however, any agreement reached during mediation shall be final and conclusive. • • ii. Arbitration Agreement. If any dispute is not resolved by such mediation, as contemplated above, within ninety (90) days from the date of notice as described above, such dispute shall be decided exclusively by mandatory arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. You and WRP mutually agree that any dispute, claim or controversy arising out of or relating to these Terms or the applicability, breach, termination, validity, enforcement or interpretation thereof, or to the use of the Site or Services (collectively, “Disputes”) will be settled by binding individual arbitration. If there is a dispute about whether this Arbitration Agreement can be enforced or applies to our Dispute, you and WRP agree that the arbitrator will decide that issue. Either party may apply to the American Arbitration Association for a determination of the dispute set forth in the notification thereof by the originating party. The parties agree that the arbitration shall take place in the City of Knoxville, Tennessee, and shall be exclusively governed by the laws of the State of Tennessee. Any award entered or decision made by the arbitrator(s) shall be final and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. Each party shall bear its own expenses for mediation and/or arbitration. Notwithstanding the foregoing, you and WRP each agree that the following claims are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction: • • • 1. Any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights; and • • • 2. Any claim seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack). • g. Governing Law, Jurisdiction. This Agreement and the legal relations among the parties shall be exclusively governed by, and construed and enforced in accordance with, the laws of the State of Tennessee, without regard to its conflict of laws rules. The parties hereby irrevocably and unconditionally: • • i. Agree that any action or proceeding, for which Arbitration is impermissible under applicable law, arising out of or in connection with this Agreement shall be brought only in the state or federal courts situated in Knoxville, Tennessee (the “Tennessee Courts”), and not in any other state or federal court in the United States of America or in any court in any other country; • • ii. Consent to submit to the exclusive jurisdiction of the Tennessee Courts for purposes of any action or proceeding arising out of or in connection with this Agreement; • • iii. Waive any objection to the laying of venue of any such action or proceeding in the Tennessee Courts; and; • • iv. Waive, and agree not to plead or to make, any claim that any such action or proceeding brought in the Tennessee Courts has been brought in an improper or inconvenient forum. • h. Class Action Waiver. You and WRP acknowledge and agree that, to the fullest extent permitted by law, the parties are each waiving the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney-general action, or any other representative proceeding as to all Disputes. Further, unless you and WRP both otherwise agree in writing, an arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding. If the class action waiver or class-wide arbitration contemplated hereunder is held unenforceable with respect to any Dispute, then the entirety of the arbitration provision above will be deemed void with respect to such Dispute, and the Dispute must proceed in court. If the representative proceeding waiver in this section s held unenforceable with respect to any Dispute, that waivers may be severed from this Agreement, and you and WRP agree that any private attorney general claims and representative claims in the Dispute will be severed and stayed, pending the resolution of any arbitrable claims in the Dispute in individual arbitration. Furthermore, each party hereto irrevocably waives any right to assert and claims against the other party as a representative or member in any class action, representative action, or mass action, except where such waiver is prohibited by law or deemed by a court of competent jurisdiction to be against public policy. To the extent to which either party is permitted by law or a court of competent jurisdiction to proceed with a class, representative, or mass action against the other, the parties hereto agree that: • • i. The prevailing party shall not be entitled to recover attorneys’ fees or costs associated with pursuing the class, representative, or mass action (notwithstanding any other provision in this agreement); and • • ii. The party who initiates or participates as a member of the class will not submit a claim or otherwise participate in any recovery secured through the class, representative, or mass action. i. Waiver of Right to Trial by Jury. Each party hereto irrevocably waives, to the fullest extent permissible under applicable law, and right it may have to a trial by jury in any legal proceeding, directly or indirectly, arising out of or in connection with this Agreement. j. No Waiver. If you breach the terms and conditions of this Agreement and WRP takes no action or fails to take action on a timely basis, the foregoing shall not be deemed a waiver by WRP of its rights under this Agreement and WRP will be entitled to take action and enforce its rights and remedies for such breach. k. Third Party Beneficiaries. WRP’s Third Party Suppliers are third party beneficiaries of this Agreement and may rely upon this Agreement and enforce this Agreement to the extent necessary to enforce their respective rights and perform their respective obligations under WRP’s rules and any agreements between you and such parties. l. Conflicts. Certain areas of the Site or Services may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. In the event of such a conflict between any such terms and these Terms, the former terms and conditions will take precedence with respect to your use of or access to those specific areas or Services. m. Modification. WRP reserves the right, in its sole discretion, to change, add to, amend, or otherwise modify the Services or these Terms at any time and without prior notice. Should WRP modify these Terms, we will post the modification on the Site or provide you with notice of the modification. Any such change will take effect upon posting on this page. By continuing to access or use the Site or Services after we have posted a modification or have provided you with notice of the modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, you agree that your only recourse is to immediately cease using the Services. Be sure to visit this page periodically to review the most current version of these Terms. n. Notices. You agree that any notices or other communications permitted or required to be given hereunder, including those regarding modifications to these Terms, or for purposes service of process, will be in writing and given by WRP either: • • i. Via email (in each case to any address that you have provided to WRP); • • ii. Via certified mail; or, as pertains to updates to these Terms; • • iii. By posting to the Site or via the Services. For notices made by e-mail, the date upon which such notice is sent will be deemed the date on which such notice is transmitted and received. Any notices or demands made to or of WRP shall be sent to: WRP ATTN: Joseph Ayres 350 Lighthouse Pointe Drive Lenoir City, Tennessee, 37772 You agree that any notices or demands made to or of you will be sent to any contact information you have supplied to WRP or any other contact information WRP is able to find in public records that may reasonably identify you. o. Fair Housing Compliance. This Agreement is taken in full compliance with federal, state, and local Fair Housing Laws, without regard to race, color, religion, sex, country of origin, handicap, or familial status. p. Binding Nature. This Agreement becomes binding upon the earliest of receipt of your initial payment, submission by you of a request to book, or confirmation of a Booking. Sending payment, requesting to Book, or confirming a Booking constitutes your acceptance and agreement to these terms, conditions, limitations, and restrictions. q. Integration. This Agreement represents the entire agreement between you and WRP and supersedes any previous agreements, marketing information, representations or agreements of any kind or nature between the parties relating to the subject matter hereof and whether recorded in writing, or otherwise. If you have any questions about these Terms please email us. See our Privacy Policy --- ## Amenities URL: https://stayatthetimber.com/amenities/ # The Timber Experience Luxurious Amenities ## Relax. Recharge. Explore. Nestled amidst the rolling hills and lush forests of Gatlinburg, Tennessee, The Timber at Holly Branch offers a secluded paradise for visitors seeking both adventure and tranquility. This idyllic location is celebrated for its stunning natural beauty, where each suite is thoughtfully positioned to maximize breathtaking views of the Smoky Mountains. #### Fiber-optic Wi-Fi #### 4K Smart TV #### Contact-free Check-in #### Private Parking #### Kitchenette #### In-unit AC #### Fresh Coffee and Tea Book your stay ---