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The TimberOur Frequently Asked Questions

How can I make a reservation?

Booking your stay is a pleasure! On our website, simply choose your preferred dates and room type. With a few clicks, you will be on your way to experiencing our unique hotel. Need some help navigating the booking process? Our concierge team is here for you! Reach out by phone or chat through the concierge button on our website.

What is your cancellation policy?

We offer a flexible cancellation policy: you may cancel your reservation free of charge up to 24 hours before your scheduled check-in time. In the event that you need to cancel your reservation after this window, a cancellation fee will apply.

Do you offer any discounts or packages?

To receive exclusive discounts and promotions throughout the year, sign up for our email list, which can be found in the footer of our website. For details on current packages, please contact us.

What are your check-in and check-out times?

Check-in is at 4pm EST and check-out is at 10am EST. If you’d like an early check-in or late check-out, please contact us.

Where are you located?

We are in the heart of Gatlinburg at 439 Winfield Heights, Gatlinburg, TN 37738.

Is parking available?

Yes, we have free parking.

Are you accessible for guests with disabilities?

Yes, we have wheelchair accessible rooms, as well as a wheelchair friendly dining space.

Do you offer any on-site dining options?

Yes, we will be offering continental breakfast (coming soon). In addition, we have an on-site bar and grill open.

Are there any spa or wellness services available?

Relaxation is essential for a great getaway! While we do not offer spa services at the hotel, we would love to recommend some nearby spas that can help you unwind during your stay.

Do you allow pets?

To ensure a relaxing and allergen-free experience for all our guests, we are a pet-free property. This allows us to provide a luxurious and peaceful environment for everyone.

What is included with Trip Insurance?

Plan Details

The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.

What do I do if I see a bear?

Gatlinburg is known for its stunning scenery and abundant wildlife. While black bears are a common sight in the area, it’s important to take precautions to ensure your safety and the safety of the bears.

Here are some tips to help you enjoy your stay in Gatlinburg without any unwanted encounters:

  • Never feed the bears. Feeding bears can make them aggressive and habituated to human food, which can lead to dangerous situations.
  • Store food and scented items properly. Keep all food, garbage, and scented items, such as toiletries and laundry detergent, in airtight containers. Store these items in your car or a secure location away from your cabin.
  • Clean up after yourself. Dispose of food scraps and trash in bear-resistant garbage cans. Avoid leaving food or drink remnants outside, even on picnic tables or grills.
  • Keep a distance. If you encounter a bear, maintain a safe distance and avoid approaching or cornering it. Back away slowly and calmly.
  • Never approach cubs. Mother bears are fiercely protective of their cubs. If you see cubs, do not approach them or their mother.
  • Use bear-resistant containers. Consider using bear-resistant containers for your food and trash to minimize the risk of bears accessing your belongings.

By following these guidelines, you can help ensure a safe and enjoyable stay in Gatlinburg. Remember, bears are wild animals and should be treated with respect and caution.

Stay a while

Discover Serenity

Embark on an unforgettable journey into the heart of the Smokies at The Timber at Holly Branch, where each day greets you with breathtaking mountain views, luxurious comfort, and endless opportunities for adventure.

Book your stay

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